ITELLIGENCE: Optimizing Enterprise Business Processes with SAP Solutions

Sanjeeev Deshpande, Managing Director
With the potential to fit into any business scenario, solution providers seldom discover challenges which cannot be mitigated using SAP solutions. However, with a plethora of enterprise applications to choose from, opting for the right SAP solution can be tricky. Lack of understanding of the depth of the technology on part of customers also poses a major challenge,especially in the price sensitive Indian marketplace. As a result they fail to comprehend the scope of the solutions. Moreover, with no clear definition of their responsibilities, client teams are forced to become completely dependent on the solution providers for driving projects. The dearth of knowledge also results in clients failing to clean or scrub their data, feeding of which triggers troubles during the project implementation.

Itelligence India Software Solutions enables organizations to smoothly sail through the aforementioned challenges by initiating open dialogue and following a heuristic approach. The firm’s expert team of consultants, keeping cooperation and transparency as pillars, explains to the customers about every aspect of the project during the sales cycle. Providing further insight into their approach, Sanjeev Deshpande, Managing Director & CEO, Itelligence India, elaborates, “Post a detailed business process discovery of the client’s operations, we suggest clients the appropriate SAP solution that would best suit their needs. Then we define the scope of the solution and lay out what role the customer's team is expected to play. As a part of project preparations, we also make the effort to explain customers on how, given the project timeline and the budget, can we control the scope of the solution and the resulting consequences of changing the scope. Educating customers about data preparedness is another area that is a priority.”

A Key SAP Partner in India
A subsidiary of NTT Data Business Solutions, Itelligence is one of the world’s largest SAP partners, speareading the segment as a SAP-only company. The Germany headquartered firm brings a specialized focus on research and development and invests heavily to develop best practices, intellectual roperties, accelerators and methodologies. Itelligence boats of a strong foothold in the SAP market of India with its offices is Ahmedabad, Bengaluru, Gurugram, Hyderabad and Mumbai. Leveraging the strength of its 25 country global network, Itelligence supports both large enterprises and SMBs in the segments of Manufacturing, Chemical and Pharmaceuticals, Professional Services, Consumer Products, Wholesale Distribution and Education with best of breed solutions that optimizes business operations and helps customers create a distinction in the market.

Focusing on SAP Technologies
A key service offering from the firm is Application Management Services(AMS)through which businesses can outsource the task of managing their SAP application to Itelligence’s group of experts while they focus on their core competencies. To ensure smooth transition of SAP solutions, the firm has developed a unique methodology called IT. Transition. Generally the transition begins with the identification of the vulnerable areas which require the utmost attention. This is followed by application maintenance support where attempts to stabilize the system are made. After this, enhancements support is initiated with the aim of identifying areas that can be further optimized. Both the steps help users derive maximum benefits out of their existing implementation. The team then creates a roadmap for the customers where the target is to reduce the customers’ dependency on the solution provider. In addition to application support, due attention is also paid to deliver value added services. Outcome based models only add to the customers list of benefits. When it comes to the customization of solutions, Sanjeev Deshpande shares that the firm advises customers against excessive modification to the standard solution for this is likely to create obstacles in maintaining the software. Other SAP specific services at Itelligence include SAP HANA Cloud Services, SAP Solution Manager, IT Strategy Consulting and more.

With its sole focus on SAP and SAP related technologies and products, Itelligence is one of the few partners for SAP Leonardo in India. Built on top of SAP cloud platform, SAP Leonardo enables business leaders to leverage the power of disruptive technologies such as Internet of Things(IoT), Machine Learning(ML), Artificial Intelligence(AI), Big Data and more. Along with the assistance through out the end to end implementation process, Itelligence offers organizations on-demand custom development services that enable clients to come up with innovative products. The custom development services often commence with design workshop that enables clients to identify potential areas of innovation. Thereafter SAP solution comes into the picture, enabling clients to realize their goals. As a part of its R&D